Refunds & cancellations
Rules for deposits, cancellations, and refunds on professional close review and related engagements.
Scope
This policy covers fees for financial close review, reconciliation deep-dives, audit readiness walkthroughs, and close calendar coaching booked with Netsyncplatform. It does not cover third-party auditor fees, software licences, or products we do not sell.
Booking deposits
Year-end and multi-entity close reviews typically require a 30% deposit to reserve dates on our close calendar. Session coaching may be prepaid in full. Deposits are confirmed in the engagement letter or booking email.
Cancellation by the client
- More than 14 days before the agreed start date — Full refund of deposit and any prepaid fees, minus bank transfer charges if applicable.
- 7 to 14 days before start — 50% of the deposit is refundable; work already started (scoping memos, file intake) is charged at the day rate stated in the letter.
- Fewer than 7 days before start, or after fieldwork begins — Deposit is non-refundable. Completed days of review are payable in full.
Rescheduling
One reschedule with at least 7 days’ notice is usually accepted without penalty if we have capacity in the new window. Further reschedules or moves inside 7 days may forfeit part of the deposit as if cancelled.
No-shows
If client contacts are unavailable on an agreed on-site day without 24 hours’ notice, that day is billable and not refundable.
Work already started
Once working-paper intake or on-site review has begun, fees for time incurred are payable even if you later cancel the remainder. We will stop work on written request and invoice only for work performed plus any non-refundable deposit portion stated above.
Materials and third-party costs
Pre-approved travel within Hong Kong is usually included. Outlying island or overtime print-room costs agreed in writing are non-refundable once incurred.
Partial refunds
If we terminate an engagement for reasons within our control (for example, sudden inability to staff the reserved window), you receive a full refund of unearned fees including deposit. If termination follows client breach or refusal to provide essential papers after reminders, refunds follow the cancellation tiers above.
Refund method and timing
Approved refunds are returned to the original payer by bank transfer within 14 business days after written approval. We do not offer cash refunds at the office.
How to request a refund
Email info@netsyncplatform.digital with your engagement reference, reason, and preferred bank details for reimbursement. You may also call +852 2547 8866. We confirm receipt within one business day and decide within five business days.
Exceptions
Statutory cooling-off rights, if any apply to your booking under Hong Kong law, are not limited by this policy. Engagement letters may state stricter or more specific commercial terms for large group reviews; those written terms prevail for that booking.